Shipping policy
Last updated: August 19, 2026
Where we deliver
We deliver to valid residential and business addresses throughout the United Kingdom: England, Scotland, Wales and Northern Ireland. We do not currently deliver to destinations outside the United Kingdom.
Delivery charge
Standard delivery is free on every order to an eligible United Kingdom address. There is no minimum order value.
Order processing and delivery estimates
Orders normally require 1–2 working days to process before dispatch.
Our order cut-off time is 16:30 UK time, Monday to Friday. Orders placed after 16:30, at weekends or on UK public holidays will begin processing on the next working day.
Standard delivery then normally takes 4-8 working days. The estimated total time from order to delivery is therefore 5–10 working days.
Working days are Monday to Friday, excluding UK public holidays. Orders placed on a weekend or UK public holiday begin processing on the next working day.
Delivery dates are estimates, not guaranteed appointments. Severe weather, carrier disruption and unusually busy periods may cause delays. If a delay materially affects your order, we will contact you using the details supplied at checkout.
Taxes and charges on delivery
All prices displayed on our website are in pounds sterling and are the final customer prices. They include all applicable taxes, duties and charges payable by the customer in connection with the purchase and delivery. The amount displayed at checkout is the total amount payable for the order. No additional tax, customs duty, import charge or carrier handling fee will be collected from the customer upon delivery.
Tracking
When your order is dispatched, we will email you a tracking number or tracking link. Tracking may take up to 48 hours to update after dispatch. You can find further guidance on our order tracking page.
Incorrect delivery information and failed delivery
Please check your delivery address before placing an order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after processing begins.
If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or repeatedly missed, we will contact you. Any charge for redelivery will be disclosed and agreed before the parcel is sent again. This does not limit your statutory rights.
Late, lost or damaged parcels
If tracking has not updated for several days or your order has not arrived within the stated estimate, email support@harrowvale.co.uk with your order number. We will investigate with the carrier. If a parcel is confirmed lost, we will offer a replacement where stock permits or a refund.
If a parcel or item arrives damaged, photograph the packaging and product and contact us as soon as reasonably possible. A delay in reporting does not remove rights that cannot lawfully be excluded.
Contact Information
Store name: Harrow & Vale UK
Company name: GCL Ventures LLC, trading as Harrow & Vale UK
Company Address: 212 N. 2nd St. STE 100, Richmond, Kentucky 40475, United States
Warehouse Address: 4 Empire Centre, Imperial Way, Watford WD24 4YH, United Kingdom
Kentucky Organization No.: 1554057
Phone: +44 7882 511281
Email: support@harrowvale.co.uk
You can also get in touch with us via our Contact Us page.
Monday to Friday | 09:00–17:00 UK time
We aim to respond to your enquiries within 24 hours.